HR transactional services are a critical business support function where precision and timing are vital and 99% accuracy is not acceptable to internal or external customers. The industry is burdened by complex processes, a multitude of transactions and tasks, and constant changes to government legislation, employment law, and local HR policies that ultimately affect the performance of those processes.
Most of the activities in this area are known as required waste, in that they add no real value to the business but are required by legislation. Research shows that the costs of the HR processes used to hire, employ, pay and subsequently terminate or retire employees are inflated by between 30% - 80%. This is due mainly to the high levels of non value adding activities in those processes, so there are significant opportunities to deliver business process improvements that will not only enhance service delivery to the customer, but also deliver substantial bottom line savings to the business.
Typically a HR department might spend between 50% - 70% of their time on transactional activities, whilst only 10% - 20% on strategic activities. Our HR transformation journey will empower HR professionals to reverse this trend and enable them to align their overall HR strategy to that of the businesses, allowing HR to spend more time with influential decision makers and operational managers who have a direct impact on the 'bottom line'.
Our improvement strategy is to apply the Lean Six Sigma methodologies to HR transactional processes to deliver sustainable, year on year, bottom line savings to your business. This quality improvement philosophy is at the heart of every service we offer and each solution we provide, leaving HR with more time to spend in the boardroom.
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