HR transactional services are a critical business support function where precision and timing are vital and 99% accuracy is not acceptable to internal and external customers. The industry is burdened by complex processes, a multitude of transactions and tasks and constant changes to government legislation, employment law and local HR policies that ultimately affect the performance of these processes.
Yet research shows that the costs of the HR processes used to hire, employ, pay and subsequently terminate or retire employees are inflated by between 30 - 80%. This is due mainly to the high levels of non value adding activities in those processes, leaving significant opportunities to deliver business process improvements that will not only enhance service delivery to the customer, but also deliver substantial bottom line savings to the business.
Further research shows that the recruitment process is the most fragmented and broken process. Delays in recruiting add substantial costs to large or medium sized businesses where employee turnover is high, whilst slick, swift processes could be used by the business as a competitive advantage.
Having found the right candidate to hire it is then equally important that you get them on board as quickly as possible. Research shows that effective onboarding processes not only help new joiner retention levels, they also reduce the time it takes to get the new joiner up to full productivity.
Our improvement strategy is to apply the Lean Six Sigma methodologies to HR transactional processes to deliver sustainable, year on year, bottom line savings to your business. This quality improvement philosophy is at the heart of every service we offer and each solution we provide.
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