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Transact HR passionately believes in practicing what it preaches. Our Mission statement, business philosophy and core personal values all have the customer at the very heart of everything we do.
Our mission statement 'Right First Time' implies we want to get things right and more importantly right first time. This customer centric approach we believe gives us a real competitive edge over other HR consultancy services in this industry. Our business philosophy is to treat our customers as we expect to be treated ourselves. We have developed a set of Critical To Quality (CTQ) trees that underpin all our service delivery specifications and relevant Key Performance Measures that we all aspire to achieve. Information relating to our performance in key areas of service delivery is gathered each month from each customer and reported back in summary to all our customers.
We believe it is vital that the service delivery team are fully trained to understand all the 'end to end' HR processes. They should understand where the information has come from and where and what it will be used for once it has been processed by them. Working in 'silo's only leads to misunderstandings, duplication of effort and time being wasted.
Our approach to delivering service excellence is by using a continuous process improvement methodology, reward and recognition strategies and a total team work ethic, where every member of the team, no matter what role they perform, plays an equally important role in contributing to the success of the business. By working Together Everyone Achieves More.
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