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There are hundreds and thousands of HR transactions that are carried out in every HR department every day, and every step of each process produces inputs and outputs in electronic or paper format. The effectiveness and efficiency of these processes is determined by the amount of variation there is in the process that is used to produce the outputs. The more variation there is in a process the less efficient it is likely to be.
Variation costs a company time, resource and money and impacts on service delivery to the customer. It is public enemy number one in the fight to improve process capability and efficiency and is caused by a number of key known factors. To be able to understand why variation occurs and improve it we use the Lean Six Sigma DMAIC methodology to identify the root cause of the particular issue and then set about measuring, improving and controlling the processes.
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