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Design For Six Sigma (DFSS) is a methodolody to ensure that when processes such as a Recruitment Process are designed, the views of all the various people that are involved in the current process are captured and measured and what is Critical to Quality (CTQ) is also determined.
Below is a Quality Function Deployment (QFD) matrix that illustrates the activities customers see as being the most important in the recruitment process and what is Critical To Quality. The scoring system enables you to focus on what is most important.
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